Promise - Service Model Transformation Initiative
Promise is the most significant transformation Avon has commissioned in over 50 years and is a key component of the Chairman's Growth Agenda. Promise is chartered with delivering a seamless service experience for how Representatives do business with customers and Avon.
To address Avon's current and future business needs, the integrated service model will encapsulate a combination of innovative ideas from within the organization, industry and Avon leading practices, and lessons learned. Critical business processes and enabling technologies are being reengineered to transform the order to delivery experience and Representative care.
The initiative was launched in May 2010 when a core team was formed in White PlainsNY to lead the effort. The team is comprised of selected associates from global business functions as well as key markets including Brazil, Mexico, Russia, US, and UK.
Since May 2010, the team has led the development of the vision for the Representative experience of the future. Using this vision as a foundation, the team defined the Global Core Service Model capabilities, processes, and system requirements and received Executive sign off on our business process design in May of 2011.
Avon will be leveraging ECC 6.0 and CRM 7.0 including the CustomerInteractionCenter. ECC will be the cornerstone of the order to cash process for Avon's new Global Core Service Model, along with Vistex for Pricing and Promotions. We will be piloting our solution in Canada in early 2013 prior to rolling out to our top 5 markets Brazil, US, Mexico, UK and Russia over the next 4 years.
Avon is looking for seasoned Change Management Manager to report to the Director of Change Management to add to our staff of Business and IT high performing teams. This is a unique opportunity to build a new platform that will enable Avon's aggressive growth plans and delight millions of Avon Representatives around the world.
Avon is the company that puts mascara on lashes and food on tables, that fights wrinkles with one hand and Breast Cancer with the other. That knows the value of a perfect lip, but still opens its mouth and speaks out against Domestic Violence and for women's financial independence. This is the company that not only brings beauty to doors, but also opens them. The company that supports 6 million Representatives in over 100 countries. This is Avon. The company, that for 125 years, has stood for beauty, innovation, optimism and above all for women.
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