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Volkswagen Written Communications Advocate (closed)

Location Auburn Hills, MI
Employment TypeContract
Job Description

Volkswagen Written Communications Advocate

The Written Communications Advocate will be representing the brand by answering email, white mail and chats from existing and prospect customers. In this role, the Written Communications Advocate will be empowered to ?do what it takes? to leave a customer with the very best impression of the brand. Delivering exceptional customer experiences is the only priority. In the role, you will be recognized and rewarded for providing these exceptional experiences.

Essential Functions:

·         Ability to leave a customer with a great impression of a Brand

·         Ability to manage a high case load

·         Demonstrate fiscal responsibility and exercise clear business reason when making decisions

·         Formulate creative business solutions to achieve superior customer satisfaction

·         Ability to quickly and accurately document information

·         Ability to understand and properly apply  Policy and Procedure

·         Properly document customer information in the  CRM tool

·         Provide owners with answers to questions regarding vehicles, features, and services

·         Work with a team to resolve customer/vehicle issues

·         Ability to quickly and accurately document information


Qualifications/Required Skills:

·         Ability to work in a fast-paced, extremely customer-focused contact center

·         Self-motivated

·         Demonstrate strong business decision-making skills

·          Demonstrate proficiency with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices)

·         Familiar with social media/online environments

·         Ability to interact with professionalism and maturity

·         Ability to work independently, yet be a team player

·         Display strong interpersonal skills

·         Excellent verbal and written communication skills

·          Ability to adapt and act quickly to process change

·         Ability to multi-task and have strong attention to detail

·          Strong Windows/PC skills


Minimum Education Requirements:

·         Degree preferred, but not required

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