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Change Manager - Senior (req893) (closed)

Location Toronto, ON Canada
Salary/Pay Rate70-90/hr IC
Job Description

Job Description: Position Title: Change Management Project Manager Line of Business: Corporate Technology PMO


Start Date: ASAP

Contract Duration: 6 months






•             Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsor’s needs and deliver on desired outcomes. The specific function being executed will be that of a Change Management Specialist/PM work with the line of business to coordinate business side activities – supporting a multi-year technical rollout. 


Education/ Experience.

•             Bachelor degree in an IT-related discipline. PMP certification preferred.

•             3 + years Change Management experience.

•             8 + years experience Managing Projects.


 Skills and Competencies.

•             Advanced Stakeholder Engagement & Management skills.

•             Advanced Business Communications skills.  Ability to build and tailor verbal and written content for the needs of various audiences (Customers, Project Team, Sponsors, CIO’s).

•             Ability to develop project plans, manage individual deadlines and goals.

•             Ability to identify & plan business-side activities required to support technology delivery.  These include but are not limited to:

o             Communications planning

o             Issuing Formal department communications

o             Impact assessments of tool changes on user base.

o             training development,

o             training rollout,

o             tool rollout,

o             tool support,

o             continuous enhancement & improvement,

o             liaising with multiple stakeholders (8+ PMO’s) across the organization,

o             prioritization of tool enhancements across multiple stakeholders,

o             communication of tool enhancement plans

o             etc.

•             Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.

•             Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.

•             Advanced proficiency with all MS Office applications, MS Project and/or Visio.

•             Highly organized with good time management skills.

•             Customer service orientation, and strong interpersonal skills. Analytical thinker with creative problem solving skills and attention to detail.


Major Job Duties and Responsibilities:

•             Manage the business side activities supporting ongoing technology product releases of a new Portfolio planning and management tool. 

•             Built a Change Management Plan that integrates the business activities with the technology rollout.

•             Lead a team of business resources in supporting the platform and interfacing with the technology team. 

•             Work with various vendors to develop and enhance technology products including training.

•             Interface with the Business team, Technology delivery team, and various customer groups – acting as the key point of escalation.

•             Establish forums to assess enhancements required/defect resolutions needed and prioritize/plan accordingly.

•             Develop integrated baseline project plans applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them.

•             Recommend best solutions based on understanding of business issues.

•             Provide task-based schedule and cost forecasts and assist in assessing risk-based provisions.

•             Capture and track program metrics and perform analysis.

•             Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.

•             Manage client expectations, anticipates operational and tactical risks and tracks them.

•             Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

•             Manage project closure initiatives, such as client satisfaction survey and closure analysis.

•             Document and archive project activities, deliverables, tools and findings for future projects.

•             Sundry duties as assigned.

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