Bilingual Help Desk Analyst - Junior (closed)

Requirement Details:

Role :  Bilingual Help Desk Analyst - Junior 
Duration :  6 Months
Location :  Toronto, Ontario M4W

Description:
•  Client Hiring manager is looking for 3 Technical Support Agents (level 1) to join her team.
•  The resource will be responsible for assisting end Clients with technical issue related to the online banking system by answering client calls and emails.
•  The resource will also be responsible for the tracking and logging of the issues using a ticketing system (remedY).
•  The resource must have impeccable written and verbal communication skills, problem solving skills, great customer service and interpersonal skill.

Required: -
•  Minimum of a High School degree (CSC Certificate is a huge asset)
•  2 years experience in a Customer Service or Tech Support role 

•  Banking or Finance experience is a huge asset 
•  Versatile and quick learning new software technologies
•  Experience working with ticketing system is an asset 
•  COMMUNICATION AND CUSTOMER SERVICE SKILLS MUST BE IMPECCABLE (15/10) 
•  Bilingual is a huge asset (French English)

Please share the resumes ASAP to vaibhavh@orioninc.com with below details:
•  Current Location
•  Visa Status
•  Expected Pay Rate
•  Availability to Join

Thanks and Regards,
 
Vaibhav Hannurkar
Senior Technical Recruiter
Orion Systems Integrators, Inc.
Email ID: vaibhavh@orioninc.com | Website: www.orioninc.com