RightNow Business Consultant
Should have expertise in handling atleast one end to end RightNow Implementation Project.
Should be able to design a RightNow Implementation Project based on the best practices suggested by RightNow.
Should have hands on experience in configuring RightNow Agent Desktop and all other RightNow Modules including administering the RightNow Customer Portal Cloud in a customer environment and should be able to guide/ train others.
Should have the ability to understand the customization needs in RightNow based on the customer requirement.
Involvement from the Presales phase of recommending RightNow and experience in performing the business case evaluation is an added advantage.