Telecom Technician

Location: Washington, DC

Pay Rate: $60-$70K

Position Type: Permanent, following 3 month contract with ALTA, MUST GO PERM!

Candidates MUST have an Active Secret Clearance

Required:

• Avaya, Nortel voice communications equipment and software.
• Call center support and experience with call management systems and advanced administration (VDN, vectoring, etc.)
• Peripheral Devices - operation, monitoring and maintenance of systems that include modems, cables, converters, uninterruptable power supply and protection equipment.
• Three (3) to five (5) years of experience in telephony systems
• Knowledge of basic telecommunications operations.
• Proficiency with computer based applications to include Microsoft Office Suite, Word, Excel, PowerPoint, Lotus, Internet and /or Outlook).
• Bachelor's degree
• Required Avaya or Nortel Certification, or minimum 3 years experience.

Description:

• As a Voice Engineer, analyzes telecommunications characteristics (e.g. traffic, connection time, transmission speeds, packet sizes and throughput) and recommends procurement, removals and modifications to network components.
• Designs and optimizes network topologies and site configurations.
• Plans, Installations, transitions and cutovers of telecommunications components and capabilities; coordinates requirements with users and suppliers.
• Experience with voice communications systems (Avaya and Nortel) including enhanced voicemail support (i.e. Avaya Intuity Audix, Octel, Call Pilot and Nortel Norstar).
• Plans assists and implements moves, adds and changes of telecommunications services to correspond with office relocations and rearrangements.
• Maintains inventory and database for Telecommunication Office including all land lines and circuits terminating within remote sites.
• Provides administrative assistance to ensure the affective functioning of the Telecommunications Office.
• Manages and supports long haul telecommunications services for client.
• Assists in inventory of telecommunications equipment and services.
• Investigates, plans and implements new technologies into client’s telecommunications system to support the integration of voice, video, data and wireless technologies.
• Deploys trains, communicates capabilities and performs life cycle support of voice, video, data and wireless technologies.
• Provides technical advice to ensure the effective operation of telecommunication systems.
• Performs configuration management of client telecommunications systems.
• Provides operations support for new or revised hardware or software distribution, user assistance, training and associated security functions.
• Provides routine maintenance of telephones, systems, switches, TTY devices, analog phones, facsimile, STU-III and other specialized telephone and voice systems support.
• Provide customer with on-site and remote support regarding Communication Manager S8700 Media Servers; G650 Media Gateways, Modular Messaging voice messaging system support, Avaya provisioning software and IP networking.
• Diagnose trouble on T-1 circuits; ISDN/PRI, ISDN/BRI, E M TIE, DID, troubleshoot IP telephony issues.
• As a Communications Specialist you will analyze telecommunications characteristics (e.g. Traffic analysis, trunk group status, system alarm ) and recommend procurement, removals and modifications to network components.
• Design and optimize network topologies and site configurations, plan installations, transitions and cutovers of telecommunications components and capabilities; coordinate requirements with users and suppliers.
• Experience with voice communications systems (Avaya and Nortel) including enhanced voicemail support (i.e. Avaya Intuity Audix, Octel, Call Pilot and Nortel Norstar).
• Work with engineers to troubleshoot complex customer issues involving VOIP and other converged technologies. Troubleshoot connectivity issues to peripheral equipment such as VTCs.
• Work with engineering group in design, planning, layout, and configuration of Avaya Communication systems and services.
• Interface with other vendors i.e. Carrier Service providers, 3rd party manufacturers.
• Support escalations and available to supply status on any open issues.
• Cooperate with other field personnel in installation, configuration