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Digital Community Product Manager (closed)

New York, NY
Up to $42/hr compensation
Recruiter Comment: 1 yr. Contract in New York, NY. Digial Media Product Manager. Awesome company looking for superstar. Contact me for details (801) 208-4809. $500 referral bonus, so send someone my way!

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Job Description

Job Posting Title: Digital Community Product (on-site Consultant)
Responsibilities The Global Digital Servicing team is a strategic priority
within World Service that is responsible for development of key digital customer
experiences and capabilities. The goal is to provide new and existing Card
members end to end digital servicing experiences that take into account cross
channel customer usage behaviors and live up to our Relationship Care (SM)
mantra to deliver extraordinary customer care in our web, mobile and social
channels. Within Global Digital Servicing, the Emerging Products team leads the
design, development and management of emerging technology, innovations and
capabilities. Client is launching a new digital community, which is a dedicated
digital interface/forum that allows customers and prospects to directly interact
with and engage each other through dialogue exchanges. The community will be
powered by Jive, an external software provider. This role will be responsible
more day to day management of all aspects of the community, including strategy,
marketing, technical roadmap, vendor relations, operations liaison, coordination
with the larger support team, analytics and reporting. Responsibilities will
include: End-to-end community site management: includes refinement of board
structure/spaces and optimization/enhancement of site features. Work with Jive
and Client Technologies to define capability roadmap for future site feature
developments and add-ons, including mobile. Manage relationship with Jive,
including software upgrades. Maintain integrity of community; develop tactics to
drive positive behaviors from users and customer care professionals. Work
closely with the front line customer care professionals, who are engaging
directly in the community to provide support and guidance. Develop detailed
marketing and engagement campaigns and execute across all channels including
Social Media, designed to attract new users and engage the existing base; manage
growth and expansion opportunities. Work closely with critical internal
partners, including Relationship Care, and the core support team of Compliance,
Legal, Privacy, Corporate Affairs & Communications and Brand. Ownership of
analytics, goals, measures of success and all reporting provided by both the
software and other systems. Qualifications Experience with Jive software a +++++
; or experience with other like platforms (Lithium, etc) In-depth knowledge of
social media technologies, platforms, listening programmes and
tracking/analytics Experience in delivering Social Media campaigns and/or
digital capability/technology development process Exceptional interpersonal
skills, leadership and influencing skills with the ability to elevate strategic
thinking innovator, comfortable with white space. Demonstrated ability and self
motivation to excel within an environment of change, start up mentality and a
drive for continuous innovation project management skills & proven track
record of driving results A strong customer focus Data driven, resourceful and
efficient This position will require working across multiple time zones Required
location is: New York, NY, daily on-site

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