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Telecom Engineer (closed)

Riyadh, Saudi Arabia
£100,000 oe market rate compensation
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Job Description

Muhammad Harris Zafar

Riyadh, Saudia Arabia.
Email Address: harrisz@gmail.com
Mobile Phone Number: 00966 599345775

 

Career ObjectiveA well trained telecommunication professional with 12+ years of impressive track record in spearheading major telecommunication projects, with a thorough proficiency in GSM/DCS/3G Operations & Maintenance, Managed Services & Roll Out management, seeking a challenging techno managerial profile to contribute proactively in achievement of tangible organizational benefits and charting a mutual growth path.Professional Experience

Dec 2011 – December 2012: Project Manager. Telenor North1 Region (ACEWORKS Pvt. Ltd).

Projects to Credit:
• Leading successful completion andoperational NOC Software of Refueling, Managed Services for Client like Telenor/ZTE,  UFONE/Huawei Network.

• Successful In sourcing of a team 86 Front Office team members under ACE Works Managed Services umbrella.
• Successful In sourcing of a team 50 Refueling Field Office team members 25 back office team members under ACE Works Managed Services, Refueling umbrella.

Highlights:
Creating from scratch in sourced  team of 29 engineers deployed nationwide providing 1st and 2nd line support for a network of more than 1000 sites.
• Creating and managing communication channels with the Customer organization.

• All GOS and Network Availability KPIs for the first Quarter since Network Takeover consistently remained above contractual targets. Appreciation received from Telenor Management for professional handling of Network issues.

Key Responsibilities:

• Point of contact towards Telenor/ZTE, UFONE/Huawei Operations management for day to day operational issues and activities.

• Responsible for 24x7 alarm surveillance of the network leading a team of 29 Front office engineers.

• End to end owner ship of all Network related issues ensuring resolution within agreed SLAs.

Identifying gaps in existing O&M Processes and Procedures and driving improvements as per ITIL standards.

• Complete ownership of Incident management from Trouble Ticket creation to Ticket resolution for every fault in the Network.

• Leading the Back Office teams of Transmission and BSS of more than 200 out sourced and in sourced engineers.

• Owner of the Network related KPIs of GOS and Network availability.

• Heading weekly Operational review meetings with Telenor/ZTE, UFONE/Huawei management regarding SLAs and KPIs compliance.

• Sharing repeated faults data in the Network due to Transmission and Power issues with field teams for earliest resolution.

• Spearheading multiple Network improvement initiatives like battery backup enhancements and transmission redundancy on key routes.

• Responsible for creating multiple reports related to Network health Telenor/ZTE, UFONE/Huawei Management.

 

May 2011 - November 2011: Customer Support Account Manager. Mobilink CII Region.

                                                                                                                                 (Mobiserve, Faisalabad, Pakistan).

 

Highlights:
• Played a vital role in the rollout of the 1st largest GSM Operator (Mobilink) in Pakistan from scratch to a network size of around 1.5 million subs managing the entire service cycle right from network planning, procurement to final installation and after deployment maintenance.
• Led the technical team to proffer support for the Access Network of Mobilink (Central II Region) deployed in 14 cities consisting of BSC’s, transcoders and 1045 cell sites.
• Awarded Certificate of Excellence for outstanding performance on Mobilink GSM 900 DCS1800 Islamabad City and a Shield for outstanding performance in Customer Support.
Key Responsibilities:
• Managed BSS Network KPI reports and worked closely with RF team to optimize BSS parameters. Interfaced with planning teams to dimension and expand the network, identify congestion and coverage related issues.
• Deployed action plans to ensure minimal disruption and speedy network revival in conjunction with Emergency Recovery (ER) team and Global Network Technical Support (GNTS).
• Managed Field Operations teams for troubleshooting and resolution of complex network problems and outages by timely intervention.
• Managed Installation and implementation of upgrade patches on BSCs & transcoders in the central region to fix bugs and add new features.
• Facilitated network expansion by supporting the project team in commissioning and integration of new 3rd Generation e3 BSC’s deployed in the Mobilink network. 
• Managed OEM vendors to assure platforms meet the needs of the region, ensured repair of faulty equipment in coordination with GDRS (Global Delivery Repair Service).
• Ensured regular interaction with the customers and provided high level of technical support required to win customer confidence.

 

March 2010 -April 2011: Team Lead NOC (Network Operation Center)   

                                                      MOBILINK, Lahore, Pakistan

                                   

Projects to Credit:

• Managed the entire PLC of NOC Data Wall right from preparation of Business Case to onward deployment & commissioning.
• Successfully handled the project for integration of HP TeMIP, IBM Tivoli software with element managers of various vendors as the umbrella OSS monitoring tool within Mobilink NOC.

Highlights:

• Jointly inaugurated sate of Art NOC Data Wall with the CTO.
• Established and implemented SOPs/ functional processes for the newly in-sourced NOC in alignment with TL9000 standards and audit requirements.
• Significantly enhanced operational efficiency by implementing six sigma process improvement initiatives.
• Accomplished seamless sourcing and transition of NOC as per set in-sourcing targets.
• Spearheaded a team of 7 Team Leads and 45 NOC engineers in a 24x7 environment, to seamlessly rollout projects within established time frame and budget.
Key Responsibilities:
• Involved in major night activities like BSC cutover, BSC migration, Software upgrade, AFP implementation, No audio testing etc for Motorola (OMCR), Huawei (M2000) BSS..
• Real time monitoring and escalation of quality of service alarms to reduce their impact on customers..
• Coordinating with E2E Quality & RF teams to ensure availability, reliability and resolution of N/W and H/W issues, in line with established KPIs.
• Coordination with HP and Motorola for integration of Motorola OMCR with TeMIP then after Tivoli and its integrity for automatic reporting of alarms.
• Providing FLM and alarm monitoring for N/W in coordination with element managers supplied by various vendors - Motorola, Huawei, Alcatel, NEC.
• Strengthening FLM processes by deploying a range of measures to achieve business goals and meet future challenges by building team competencies in addition to partnering with external consultants.

• Managing the entire IP/MPLS transmission backbone for Mobilink’s GSM and LDI networks.

• Supervise the team for 24/7 operation of fault management and configuration management
• To ensure the reporting and handling of network wide alarms (GSM & WiMAX) in accordance with time lines specified and escalation of issues as per standard Service Level Agreements (SLAs) to higher management.
• To ensure the error free implementations of network wide work orders including site equipage, parameter changes, site expansion etc.
• Resolution of Zero Call and low CSSR issues in network
• Administration tasks including creation/deletion of accounts, changing rights to specific accounts and taking backups of Motorola OMCs
• Reporting of problems of Motorola BSS to Motorola Support team, co-ordination with them to solve them in minimum possible time and keeping track of these problems.
• Preparation of report depicting MTTR (Mean Time to restore) values of sites under Mobilink OAN supervision and sites under out sourced vendors supervision.
• Preparation of report depicting average values of Battery backup time of cell sites and hence determines battery autonomy values.
• Preparation of reports depicting analysis of Network Unavailability Rate (NUR) and Network Availability Rate (NAR) values for PMCL network. 
• Identification and troubleshooting of service effecting hardware alarms and forward critical issues to OAN.
• Statistical analysis to determine the health and performance of entire network. 
• Involved in BSS software upgrades (GSR7)
• Preparation of detailed document of Standard Operating Procedures (SOP) for Fault management, GPRS troubleshooting, Zero calls troubleshooting and Low CSSR issues troubleshooting.

 

 

May 2007 - Feb 2010: BSS/Transmission/Core Operation & Maintenance Specialist Engineer 

                                                                                                      MOBILINK, Lahore, Pakistan

Highlight:
• Spearheaded the rollout of GSM 900/1800 network and expansion (Phase 1) for Mobilink in the Central regions spanning 11 major cities in Pakistan.
• Led a team of 3 BSS engineers and 8 BSS technicians for installation and commissioning of BTS, BSCs and transcoders in the Central & Northern regions.
Key Responsibilities:
• Directed optimization and fine tuning activities of the cellular network via MapInfo based on drive test data during RF acceptance.
• Conducted site surveys for its potential to be deployed in Mobilink network, prepared Candidate Identification Report (CIR), reviewed site designs, conducted RF shakedown test, Acceptance Test Procedures (ATPs) with the customers for site acceptance.
• Proffered technical support for the commercially launched BSS/ RF network and collaborated with the Civil department to implement standard Grounding/ Earthing Procedures.
• Determined BSS / Transmission equipment at the warehouse and liaised with the Logistic Company to deploy the same at various sites.
• Interfaced with subcontractors for installation, commissioning and acceptance of Environmental Equipment (and external Alarms) at BTS sites. 
• Planned network expansion and optimization of existing facilities through addition of transceivers, PA’s, Antennas etc whilst ensuring minimal outage of the live network.
• Responsible for installation, commissioning and acceptance of Power and Transmission Systems and path calculation of Microwave hops to calculate the UN faded Received Signal Level (RSL).
• Maintained highest standards of quality on deliverables according to envisaged implementation methodology and ensured that escalation procedures are adhered to.

• Auditing current MS processes and procedures, recommending & implementing improvements.

• Developing new processes and procedures to streamline 2G/3G network operations.

• Auditing current reporting mechanism and implementing efficient reporting templates.

• Developing internal KPIs for Mobilink Motorola/ Huawei MS team for performance evaluations.

• Tracking internal SLAs of Front office, Back office and FLM (Field Maintenance) teams both for 2G & 3G network maintenance.

• Regular interaction with Mobilink O&M management for project updates and customer feedback.

• Imparting technical and process trainings to Huawei/Motorola/NEC engineers as part of skill development.

 

May 2005 - April 2007: Executive Engineer – BSS/Transmission/Core O & M and Deployment 
                                                                                            MOBILINK, Lahore Pakistan

Projects to Credit:
• Managed the fastest GSM 900/1800 expansion project in the history of Pakistan in the largest region of Mobilink.

Highlight:
• Involved in the dimensioning, rollout and ordering of company expansion activities in Pakistan from a subscriber base of 3.5 million with 800 cell sites to 10 million subs with 1980 Cell sites over a 24 month period.
Key Responsibilities:
• Superintended the whole gamut of activities pertaining to the installation of new cell sites and addition of new BSCs/ transcoders to the network, encompassing site surveys, hardware planning, ascertaining timely installation of BTS & microwave equipment to ensure project progress in accordance with the schedule.
• Coordinated with various departments to assure smooth execution of rollout and expansion plans.
• Conducted regular site visits to ensure quality installation within agreed time frames to pronounce the site ready for commissioning.
• Monitored subcontractors to ensure timely installation of antennas and feeder cables at existing sites for radio expansions. Oversaw payments to subcontractors/ vendors and maintained record of the same.
• Devised Equipage plans for new/ expansion sites in conjunction with RF team, interfaced with OMC-R and OMC-S for commissioning of new transcoders/ BSCs and new cell sites.
• Instituted utilization monitoring and prompt problem resolution process so that customers experience quality service 
• Performed optimization and fine tuning of the network based on drive test data and prediction through planning tools.

•Tracked network issues and their impact on the BSS, and events that might influence traffic patterns. 
• Submitted regular reports on traffic and dimensioning issues to the senior management.

 

July 2001 - DEC 2004: Senior Engineer

 MOTOROLA Customer Care CentersPakistan                           

Projects to Credit:
• Managed the after sale services.

Highlight:
• After sales service for Motorola GSM mobiles sets, wireless & other consumer’s items though out Pakistan.

.Key Responsibilities:
• Providing Consultancy to the Customer on Engineering Issues as mentioned in Motorola PCS Site..
• Coordination and Liaising with various Motorola Subcontractors to ensure timely efficient service.
• Preparing and Ensuring Acceptance Test Procedures in coordination with the Customers.
• Providing Support to CSAM (Customer Support Account Management) for deployment of Resources, Fault Localization and Rectification.
• Complete deployment, Optimization and Acceptance of Motorola standard Repairs.

 

May 1999 - June 2001: Executive Engineer - TELEFAST Pvt. Ltd. Pakistan

 

Projects to Credit:
• Managed the Pay Phone Deployment & expansion project First time Pakistan.

Highlight:
• Involved in the dimensioning, rollout and ordering of company expansion activities in Pakistan for 600 Pay Phone over a 13 month period.
Key Responsibilities:
• Superintended the whole gamut of activities pertaining to the installation of new Pay Phones and addition of new LPU to the network, encompassing site surveys, hardware planning, ascertaining timely installation of Pay phone/LPU equipment to ensure project progress in accordance with the schedule.
• Coordinated with various departments to assure smooth execution of rollout and expansion plans.
• Conducted regular site visits to ensure quality installation within agreed time frames to pronounce the site ready for commissioning.
• Monitored subcontractors to ensure timely installation of cables at required sites. Oversaw payments to subcontractors/ vendors and maintained record of the same.
• Devised Equipage plans for new/ expansion in conjunction with PTCL team, interfaced with PTCL and OMC-S for commissioning of new Pay Phone sites.
• Instituted utilization monitoring and prompt problem resolution process so that customers experience quality service 
• Performed optimization and fine tuning of the network based on drive test data and prediction through first-hand information from customers.

•Tracked network issues and their impact on the business, and events that might influence traffic patterns.

• Submitted regular reports on traffic and dimensioning issues to the senior management.

 

Education

February 1999: Near East University, Kibris, Turkey.
                       Electrical & Electronics Engineering with Majors in Telecoms

 Professional Trainings
• Introduction to Huawei BSS (BSC6900, BTS3900A series). 

Project management training         (40 PDUs)
Introduction to Bird site analyzer.
• DeTech voice quality equipment.
Culture of excellence Operationalize our corporate values.
The Inner Space.
• Level III & IV (Components Level) Repairing mobile’s PCB.
• Programming and Operation of Harris Network Management System Star View, Harris

• IP Fundamentals.
• Grooming for Success workshop.

BSS11: Hardware overview of Motorola Network elements, Mobilink
• HP TeMIP User/Fundamental trainings.

• IBM Tivolee User/Fundamental trainings.
• Net Act Fundamentals, Radio Commander •Fundamentals, Net viewer Fundamentals Mobilink Pakistan
3G Basics and Fundamentals.

 

References

Reference can be produced on request.

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