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Project Manager - Higher Education Department (closed)

Westlake, OH
Full Time Employment
Recruiter Comment: Hyland Software is seeking a: Project Manager (Westlake, OH)

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Job Description
Department:     Project Management                           


Hyland Software's Project Services Team is currently recruiting for a Project Manager for our Higher Education Department. The ideal candidate will have worked within the Insurance industry and have a firm technical understanding of software managing property and causality claims OR ERP experience, specifically focused on Accounts Payable and Accounts Receivable processes (SAP/Oracle/PeopleSoft/Lawson).


A Project Manager is responsible for the management of all aspects of customer implementation projects, from inception through project closure. This position requires a high degree of communication skills, written and verbal, and the ability to communicate effectively to all levels of the organization, within Hyland and the client organization. Strategic, required skills include critical thinking, organization, technical knowledge, and communication. The Project Manager will be an active participant in solution definition, resource allocation, project direction, team building, budget control, non-conformity resolution, and overall risk management. The Project Manager will balance all competing interests and issues to deliver a superior, supportable solution for both Hyland and the customer, as well as an exceptional implementation experience for the customer.

Required Qualifications:
  • Bachelor's Degree or equivalent experience in the field
  • Excellent written and verbal communication skills
  • Advanced interpersonal and presentation skills
  • Highly organized and experienced in multi-tasking
  • Fast learner with an understanding of technology
  • Ability to work in a team environment and bring about consensus on contradicting views
  • Ability to provide exceptional follow through and be customer-service driven
  • Success in acting as project lead on minimum of 3 successful projects
  • Microsoft Office proficient, including MS Project and Visio
  • Completed all OnBase Proficiency training as required
Desired Qualifications:


  • Experience implementing all aspects of a technology focused project, preferably within the Enterprise Content Management space.
  • Technical experience with SAP/Oracle E Business/PeopleSoft/Lawson ERP Systems
  • Advanced knowledge of project implementation methodologies
  • Communication with and/or regular exposure to high-level executives within a project or company setting
  • Certified OnBase Installer
Travel Expectations:
  • Up to 75% travel depending on the assignment; generally most assignments average between 30-50 percent
Position Responsibilities:
  • Plan, direct and control projects utilizing the Hyland Project Implementation Methodology and related tools to bring projects to successful completion, within scope, on time, and within budget
  • Orchestrate an exceptional implementation experience for the customer to ensure customer satisfaction, secure the potential for future software and services revenue, and provide the ability to utilize the customer as a reference site
  • Deliver timely and effective updates to all involved parties at the appropriate levels utilizing methods prescribed by the PIM
  • Manage and actively participate as a member of the project team to help create a sustainable, viable solution that is tailored to the customer's requirements and objectives, while utilizing ECM solution best practices
  • Take an active role in designing solutions, resolving conflicts, and delivering solutions
  • Contribute to the general knowledge base of the team and communicate best practices to facilitate the team's collective professional growth
  • Utilize internal OnBase Systems for data storage, project updates, and reference materials
  • Conduct oneself with the highest level of respect and professionalism at all times
Hyland Responsibilities:
  • Conduct business in accordance with Hyland's core values and five core competencies: Ethics and Values, Customer Focus, Achieving Results, Analytical Problem Solving, Flexible and Adaptive
  • Faithfully and diligently work to satisfy your internal and external customers beyond expectations
  • Enthusiastically perform all business activities that are requested of you by management
Certification Goals:
  • AIIM ECM Practitioner
  • CDIA+
  • OnBase Proficiency Exams
  • OnBase Certified Installer




Hyland Software is an Equal Opportunity Employer

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