POSITION SUMMARY:

This position is responsible for providing claims customer service and support to the Claims Organization. Employee works under close supervision.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

Daily duties may include and are not limited to any combination of the following tasks:

• Provides claims related support to the Claims Organization.
• Establishes claim first notice of loss in policy systems.
• Processes claim-related correspondence.
• Provides Customer Service to Policyholders, Agents and various internal and external business partners.
• Acts as a liaison to other business support units to assist with Customer requests.
• Works on special projects as assigned.
• Enter indemnity and vendor expense payment requests in applicable Citizens system.
• Match claim documentation with checks for mailing.
• Prepare overnight requests and proof of mailing tracking sheets.
• Generate disbursement spreadsheets for proof of mailing and Quality Assurance of outgoing checks.
• May serve in any Claims Assistant role, as business unit requires.

REQUIRED KNOWLEDGE, SKILLS AND OR ABILITIES

• Minimum 1 year Customer Service, Clerical or Administrative experience required. Insurance background a plus.
• Advanced data entry skills with high level accuracy.
• Intermediate level skills in Word, Excel and Outlook Microsoft 2007 platforms.
• Ability to work in image document system.
• Ability to communicate effectively, multi task and prioritize tasks effectively.
• Ability to multi task and prioritize tasks effectively.
• Adapt to workflow changes with minimal disruption in a high paced team environment.

PREFERRED KNOWLEDGE:

• AS400 System
• Claims Tracking System
• Epas System
• ImageRight

REQUIRED EDUCATION:

• High School diploma required.