POSITION SUMMARY: This position is responsible for providing claims customer service and support to the Claims Organization. Employee works under close supervision.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

One or more of the following duties and responsibilities may apply:

• Provides claims related support to the Claims Organization.
• Establishes claim first notice of loss (FNOL) in Citizens policy systems.
• Processes claim-related correspondence.
• Provides Customer Service to Policyholders, Agents and various internal and external business partners.
• Acts as a liaison to other business support units to assist with Customer requests.
• Performs other tasks or special projects as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum 1 year Customer Service, Clerical or Administrative experience required. Insurance background a plus.
• Advanced data entry skills with high level accuracy.
• Proficiency in Word, Excel and Outlook Microsoft 2007 platforms.
• Ability to work in image document system.
• Ability to communicate effectively, multi task and prioritize tasks effectively.
• Ability to multi task and prioritize tasks effectively.
• Adapt to workflow changes with minimal disruption in a high paced team environment.

REQUIRED EDUCATION:

• High school diploma or equivalent education (GED)

• 1 or more years of customer service, clerical or administrative experience

PREFERRED REQUIREMENTS:

Experience with ImageRight