Applications Development Manager- 3349 (closed)
Manage Application Technical Services delivery and IT support for outsourcing services and/or programs
Facilitate the incident management calls and report the progress to Sr. leadership team
Display a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems
Coordinates activities with other internal departments to meet customer needs
Applies advanced skills to facilitate the resolution of complex problems not covered by existing procedures or independent practices
Interface between account team and delivery towers for assigned accounts with interaction direct with clients as requested by the account team.
Provide single point of contact for specific delivery to Account Service Delivery Manager
Ensure positive customer satisfaction and customer relationship is maintained
Own delivering to performance standards and client measurements
Own service quality
Continually identify ways to reduce costs delivering the services
Deliver on commitments
Provide account leadership/direction and project management within the tower
Participate in the Change Control Board and/or change control process.
Candidate must pass a backgroun check and drug screening.
Please submit your resume to email@example.com with job title and number.
Contract length 6 months.