EDMONTON

- Technician MUST have a car and will be driving between locations,

- Technicians will be compensated mileage

- Deployment will be on POS, ATMs and any break fix requirements, the technicians will be trained on the equipment before being dispatched

Responsibilities:

- Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation/support/upgrades
- Perform deskside support services installing and troubleshooting of hardware, software and network related issues
- Perform basic LAN and internetworking related activities
- Handle bench repairs (depot service) & remedial maintenance
- Respond/update/close calls from National Dispatch/Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements


Knowledge, Skills, and/or Abilities Required:

- Have at 1 ? 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have at 1 ? 2 years of deskside support experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification
- May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- Networking, Mechanical and ATM experience will be an asset

Tools required, standard technicians tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- MultiBit Screw driver
- 12.7/16 wrench or wrench set

oDuration 1 year

oPay rate  $22.00 an hour

oMileage pay rate: $0.40 per km