Position: Contact Centre - Sales & Service Supervisor

Job Description

If you are energetic and have a passion for leading teams – we want t hear from you.

In your role as Supervisor , you will report to the Contact Centre Manager. You will handle day to day tasks with the agents as well as  assisting in regular coaching.

 Requirements

• Strong coaching background with the ability to motivate and encourage staff
• Minimum 4 years experience in a leadership role
• Experience in a Sales & Service background
• Enthusiastic, positive but able to hold agents accountable
• Ability to create a sales culture within the team
• Proven track record with Sales and Service, month over month
• SMART Goal setting experience is an asset
• College diploma or degree preferred

Competencies

• Must be articulate with professional mannerisms
• Must have strong interpersonal and communication skills
• Must be able to coach as well as be coached
• Strong time management skills
• Must bring enthusiasm, energy and a positive attitude to the workplace!
  

 We welcome all qualified candidates to apply.

Please send your resume to sangeeta@sbglobal.ca or 416-564-0399