Our Client, a global leader in business process management services, uses process to help its clients power intelligence across their enterprise to run smarter operations, make smarter decisions and use smarter technology. Our client Smart Enterprise Processes (SEPSM) framework, its unique science of process combined with deep domain expertise in multiple industry verticals, leads to superior business outcomes. For more than 14 years, Our client professionals around the globe deliver services every day to its more than 600 clients from a network of 18 countries, 67 delivery centers supporting more than 25 languages.  They now seek several qualified entry level accountants to support their operation in Kenya.     

 JOB DESCRIPTION

POSITION:

BAND                             Middle Management

SHIFT TIMINGS;              8AM-5PM

EXPERIENCE:                  4-6 Yrs of relevant experience after education

MAIN PURPOSE OF THE POSITION

The Order To Cash work stream

KEY OUTPUTS & TASKS

   Managing a team of customer service advisors and credit controllers

   Guarantee that customer service execution is aligned with ‘cash every day’

   Contribute to standardization initiatives

   Measure team performance with appropriate metrics

   Recommend and implement changes (within pre-defined parameters as set out by

   Brand Owners)

   Share best practise between customer service advisors and other CC teams to ensure

   continous quality and create possibilities for improvement

   Ensure smooth delivery through EDI process

   Drive the delivery of OTIF targets

   Motivation and development of team to achieve targets

   Develop great business partnering with the market, internal and external partners

   Provide support on key CS and Credit projects

   Maintain customer, process documentation ( ensure changes are followed up and

   recorded in a coordinated manner)

   Plays an active part in Diageo’s control agenda

   Understand customer needs

   Coach newcomers and ensure knowledge management, build and retain knowledge

   base within team

   Proactively, notify management where early warning signs of potential issues and any

   unusual activities are seen

   Excellent customer relationships established and maintained, facilitated by

   knowledge of markets and their needs

   Excellent working relationship with Suppliers

   Exceptional customer requests analysed providing a high level of customer service

   while at the same time understanding the financial impact on Diageo profits

   Resolution of major demand exceptions, establish and monitor escalation

   procedures

   Create a culture of continuous improvement

   Approver in line with authority matrixes (within pre-defined parameters as set out by

   Brand Owners)

Educational Experience

        Accounting, Finance or Business related course or certificate/degree

ESSENTIAL WORK EXPERIENCE

        Several years of customer service experience, ideally gained within a

        professional/corporate environment

        Solid PC literacy, strong Excel skills required and SAP knowledge

        Good team player but able to work individually

        Experience with accounting systems (SAP)

        Self-confident, assertive, accurate and pays attention to details

        People management experience

        Graduate in Finance or Commercial or Supply Chain related field with basic

        accounting knowledge

BENEFICAL WORK EXPERIENCE

        Written and spoken ability to communicate in English

        Previous accounting experience/studies in particular AR

        Must be a good team player

        Responsibility and accuracy in the completion of received tasks

        Ability to solve urgent matters and work under pressure

        Flexibility, especially in the period of month/quarter/year-end closing

        Reliable, proactive approach to entrusted tasks (thinking outside the box is a

        plus)

        Microsoft Office skills

        Client industry experience a plus

Professional Competencies :

The following are key competencies required of the role. The candidate must exhibit

the following professional competencies:

        Strong analytical thinking

        Focus on customer service

        Multitasking / Time Management

        Decision making

        Teaming / Collaboration

        Focus on Goals / Result orientation

If you meet the above desired qualifications please send your cv in word format clearly indicating the position applied as the subject of your email. We accept referrals!

recruit@careeroptionsafrica.com