Senior Solutions Design Engineer  http://goo.gl/LPIjs

Job Description

The Solutions Design Engineer is accountable for technical sales support of all products and services including: Managed Hosting Services, Cloud,Virtualization, Outsourced infrastructure solutions (managed and un-managed),  specialized application suites. Responsibilities include preparing customer presentations, architectural designs, and bid responses. Solutions Engineers are also responsible for providing technical training for the sales force.

Position Objectives:

• Provide technical support to help drive revenue through all sales channels,
• Present capabilities to customers & prospects,
• Develop & present preliminary technical designs for customer solutions,
• Provide technical training to the sales teams,
• Work with Product Management to help drive appropriate product enhancements,
• Engage Professional Services team to complement customer solutions.

Essential duties:

• Perform consultative, solutions-based design for Internet-centric business clients who desire outsourced infrastructure options to enhance their own technical capabilities,
• Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure,
• Pre-sales design and implementation expertise in Enterprise/WAN service integration,
• Field technical questions from prospects and clients.
• Determine client requirements and provide designs for Managed Hosting, Cloud, Virtualization, application management, Professional Services.
• Provide consultative services based on prospect’s requirements and available product offerings,
• Represent technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints,
• Present proposed solutions in a professional business environment, demonstrating salesmanship,
• Develop and grow technical knowledge base in Managed Hosting, Cloud, Virtualization, application management, Professional Services.
• Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation,
• Present technical training to new and existing sales and Sales Support personnel,
• Meet and exceed management targets for number of customer contacts, number and complexity of sales opportunities supported, and training completed,
• Provide technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features,
• Ensure compliance with all Policies and Procedures,
• Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources.

Required skills:

• Complete understanding of the sales process,
• Demonstrated understanding of solutions in: Managed Hosting, Cloud, Virtualization, application management, Professional Services.
• Proficient with common office applications, including MS Outlook, MS Excel, and MS Visio,
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation),
• Experience performing needs assessments, and making recommendations based on the discovered needs,
• Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability,
• Ability and willingness to share knowledge and expertise among various organizations within the company,
• Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer,
• Ability to work in a team environment and demonstrate strong problem solving skills,
• Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines,
• Ability to multi-task and work multiple projects simultaneously.

Desired skills:

• Knowledge and at least four years experience in Managed Hosting, Cloud, Virtualization, application management, Professional Services.
• Experience with hosted voice applications such as conference calling, disaster recovery and personal mobility products.
• Knowledge and at least two years experience in design of distributed, high availability server-based network computing infrastructures. Storage network experience is desirable. Compaq and Sun experience preferred.
• Knowledge and at least two years experience in configuration and support of Microsoft Windows, UNIX, or Solaris operating systems, including remote management.
• Knowledge of computer environmental facilities including power distribution, uninterruptible power switching systems, generators, air handling equipment, cabling and cable management systems, fire suppression, and security.
• Web application design experience in Microsoft Internet Information Server (IIS), Apache, and Netscape/iPlanet.
• Preferred knowledge: Oracle, Sybase SQL, Cisco, Juniper, and Checkpoint.

Education or Equivalent Experience:

• Bachelor’s degree in Engineering/MIS/Computer Science/Telecom or equivalent work experience
• 5 + years of experience as a Solutions Engineer, Managed Hosting Support engineer (managed hosting, Cloud, virtualization), or related operational engineering role.

Job Location: Herndon, VA