•Full –time
•Flexible work hours required 6am – 6pm (must be available to work weekends if necessary)
•Attend and register customer orders
•Manage and follow up on customer inquiries and commitments
•Communicate to customer any marketing effort
•Responsible for coordinating with logistics staff and dispatching for customer inquiries
•Detect customer needs in order to give the optimum product for customer needs
•Obtain the necessary internal and external information to fulfill customer needs
•Communicate every commitment in an effective way to the customer
•Receive and document every inquiry, suggestion or complaint that filters into the service center
•Allocate the necessary resources in order to fulfill customer needs or surveys