Orders Trainer (closed)
The General Trainer (GT) is responsible to train the end user on the Epic ConnectCare Orders Application. The training will be based in the local market. The training will be conducted in the classroom as well as in the practice. The end users will be both clinical and non clinical. The incumbent will be assigned application(s) included in the application suite. The incumbent is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows. The GT is a member of the Enterprise and/or local system project team and participates in discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program. The GT will support the Enterprise team in technological competency assessments across BSHSI. In addition to training end-users within the facility, the GT will also train additional trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates.
The GT will ensure alignment of all application training activities with cultural and clinical transformation objectives. The incumbent will identify and manage resistance to change as related to their respective application(s) of responsibility.
The incumbent will report to the Richmond Organizational Development Leader and will work with the Enterprise Team Leader for Education and Development and will be a dedicated resource to the local system team and other appropriate groups.
MAJOR DUTIES AND RESPONSIBILITIES
A representative summary of tasks to be performed by the incumbent is provided below. The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of facility, and in-line with the organization’s Code of Conduct.
The GT is the primary support contact and coordinates all training activities for their respective application(s). In addition to the duties discussed above, the incumbent is responsible for the following:
• Developing detailed curriculum content
• Coordinating appropriate level of end user training
• Conducting training for specific application area(s)
• Assisting in technology competency assessments
• Assisting with scenario based training
• Completing project tasks within timeline as assigned by Principle Trainer
• Providing end user feedback to Application Coordinators and identifying improvement strategies for system design and implementation
• Interacting as necessary with vendor training personnel
• Escalating issues which cannot be resolved by the assigned work group immediately to Principle Trainer
• Working closely with Enterprise and local system teams
• Assisting Principle Trainer with training plan for designated area(s)
• Assisting Principle Trainer with end-user training
• Other duties as assigned
EDUCATION AND EXPERIENCE
The incumbent must be flexible, highly collaborative and consistently work to fill gaps and avoid overlaps in local system activities. A key requirement for the incumbent is to continuously listen, react and suggest ways to complement or assist the work of others. The ideal manifestation of the role is when all CIS involved parties seek out the incumbent as an expert resource and thought partner, which will ensure that the work is fluid and relevant to current issues.
• Bachelor's degree from an accredited university or college. Candidates who do not meet this requirement may be considered if they have achieved applicable certifications and/or requisite work experience in training.
• Healthcare experience
• Experience developing and conducting training in adult education environment.
• Stand-up ADULT classroom training
• Strong presentation skills.
• Proficient with Microsoft Office Suite, email, intranet, internet, and other systems
• Epic certification in the application being represented.
• Experience in training in an Epic Enterprise implementation environment.
• Experience in Epic installations.
In accordance with federal, state and local laws, certain physical skills are required for all positions with the HSO, including but not limited to: repetitive motions (typing), sitting, lifting up to twenty (20) pounds (luggage, laptop, files, etc.), ability to view electronic monitors at close distance, and frequent walking.
Employees are required to conform to the policies and procedures of the organization, to meet BSHSI’s expectations of high ethical and professional demeanor and to understand the obligation to carry out responsibilities in accordance with the BSHSI’s Values and Code of Conduct.
In keeping with federal, state and local laws, BSHSI policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of BSHSI, encourage or permit an offensive or hostile work environment.
The selected candidate for this position will be required to complete and sign an employment application, successfully pass a background check to BSHSI’s satisfaction, and agree to an employee confidentiality agreement as a condition of employment. Further, the selected candidate will need to acknowledge that they are not restricted by any non-compete or similar employment agreement. Finally, the selected candidate agrees to attend scheduled orientations, compliance and other training programs.
The selected candidate must be legally authorized to work in the United States without a BSHSI-sponsored petition for visa, such as an H-1B visa. BSHSI does not intend to file any visa applications in connection with this position.
Weekly travel, as dictated by the project, is required as well as the ability to work remotely. This is an exempt position requiring evening and weekend work.
BSHSI offers a comprehensive and competitive compensation package including health, vision, dental, LTD, STD (voluntary), tax deferred annuity, life insurance, employee assistance program and tuition assistance, coupled with generous vacation and other time-off benefits.