Product Support Engineer (closed)
Job Role: Product Support Engineer
Salary: £30,000 to £40,000
Our client is the world leader in the development, manufacture and support of highly complex aerospace systems. They are currently looking for a Product Support Engineer to join their expanding engineering team. Candidates will have the opportunity to work in an international organisation where providing reliable, robust and innovative solutions for clients is paramount. This is a fantastic opportunity to join a company that provide high quality products to their sector.
The role will focus on mainly design office based activities covering in-service technical support, your primary focus will be on providing mechanical systems technical and design expertise to customers, investigation activities (including determination of root cause and solution development), reliability and preventative maintenance activities.
Safety will be a top priority so you'll be involved in reviewing technical documentation and assessing there implications to ensure we comply with regulatory requirements. The need to liaise extensively with engineering colleagues and airlines, MRO’s as well as manufacturers, regulatory bodies, equipment vendors and other airlines regulatory bodies, will also fall within your remit.
-Provide service expertise to product design and development teams for new product development, product enhancements, and product changes. Interface and collaborate with Design and Research, Quality, Manufacturing Engineering, and Manufacturing representatives as necessary. Interface and collaborate with internal technical depot repair operations team for product performance issues, repair issues, and tooling requirements
-Provide technical support including out of hours support to field service personnel, operators and support technical support representatives with customer issues.
-Correspond and interact with customers, and provide technical expertise where necessary.
-Develop and deliver technical documentation including service notes, reports and manuals, service training material, equipment troubleshooting, resolving product issues and data/ trend analysis.
-Giving presentations to managers and customers
Qualifications and Experience
-Degree/HND/Apprenticeship in relevant discipline/industry
-Strong communication/presentation skills across all stakeholders (Internal & External)
-Sound experience of mechanical and aeronautical engineering, with an OEM design/development department
-Knowledge of Stress and Design
-Excellent communication and negotiation skills
For more information regarding this role please call Mark Davis on 01453 829529 or to make an application send a CV to email@example.com.