AIM

Responsible for Implementing  the VIP programme across the streams

RESPONSIBILITIES

The key duties of the post are as follows :

• Implement the VIP programme across the streams
• Run weekly and monthly promotions
• Speak directly on the phone with VIP’s to monitor their satisfaction with the programme and general playing experience
• Reactivate any lapsed VIP’s
• Identify potential VIP’s
• Welcome new VIP’s to the programme
• Develop collateral for communicating with VIPs
• Fulfil prizes and monthly promotions
• Manage all communications with Big winners
• Manage and update VIP areas on partner skins
• Manage Birthday programme to VIP’s
• Report weekly and monthly on key KPI’s

ESSENTIAL SKILLS

• is committed to providing excellent levels of customer service to our top customers
• has excellent interpersonal skills
• has a good working knowledge of  excel and other computer skills
• is native Romanian speaker