Romanian VIP Co-ordinator CA/1096 (closed)

Gibraltar, Gibraltar
Start the conversation: This is the recruiter hiring for this position. Start networking here:
Job Description

AIM

 

Responsible for Implementing  the VIP programme across the streams

 

 

 

 

RESPONSIBILITIES

 

The key duties of the post are as follows :

 

  • Implement the VIP programme across the streams
  • Run weekly and monthly promotions
  • Speak directly on the phone with VIP’s to monitor their satisfaction with the programme and general playing experience
  • Reactivate any lapsed VIP’s
  • Identify potential VIP’s
  • Welcome new VIP’s to the programme
  • Develop collateral for communicating with VIPs
  • Fulfil prizes and monthly promotions
  • Manage all communications with Big winners
  • Manage and update VIP areas on partner skins
  • Manage Birthday programme to VIP’s
  • Report weekly and monthly on key KPI’s

 

 

 

 

 

ESSENTIAL SKILLS

 

  • is committed to providing excellent levels of customer service to our top customers
  • has excellent interpersonal skills
  • has a good working knowledge of  excel and other computer skills
  • is native Romanian speaker