AIM

To adhere to service level agreements when dealing with our customers and partners in the CSR specific language.

RESPONSIBILITIES

The key duties of the post are as follows:

• Handle all incoming Customer e-mails, telephone inquiries and requests in a timely and professional manner
• Identify, research, and resolve customer issues efficiently and effectively
• Follow up on customer queries not immediately resolved

ESSENTIAL SKILLS

We are looking for individuals who :

• Are committed to improving levels of customer service
• Have excellent written and verbal communication skills with attention to detail and excellent telephone manner
• Have ability to resolve issues to a high level of customer satisfaction
• Have first class customer handling and interpersonal skills
• Can work effectively under pressure
• Are able to multi task
• Possess very good IT user skills: Word/Outlook/Excel
• Are fluent in Romanian and English.
• Can demonstrate a keen interest in sports, poker and games