Credit & Collections Analyst  - Galway - Fluent French and/or Spanish required

Responsible for timely management and collection of a mixed portfolio of customer accounts for Europe and African markets.

TASKS

Daily review of order backlog addressing potential credit issues and carry out new order approval & credit release

Daily Customer/Sales contact via phone and email

Proactive resolution of customer queries, working with internal departments and escalation to management as necessary

Meet quarterly collections and aged debt target

Daily account administration including updating collection notes on Oracle and sending invoice and account statement updates to customers

Conduct customer financial statement analysis, evaluate credit risk, make credit limit recommendations, update credit worksheets and maintain credit data on Oracle

Keep accurate credit files ensuring accounts in portfolio are managed within their established credit limits and on compliance with internal controls and Sarbanes-Oxley requirements

Researching customer disputes/questions in Oracle and company servers

Provide customer service and liaise with key stakeholder internally and externally

Monitor and communicate credit concerns to management

Actively participate in team-based work groups and projects

REQUIREMENTS

2/3 years credit/collections experience in multi-national environment

Language skills required - French and/or Spanish

Understanding of Financial statements

Excellent communicator with strong customer service ethos

Ability to prioritise workload to attain individual & team goals

Flexible approach to quarter and year end requirements

Business Degree preferred

Knowledge of MS Office, Oracle Application

For more information contact Sylvianne on 091 507509 or email Cv to sylvianne.mager@cpl.ie