Remedy Developer - Savannah, GA
Title: Remedy Developer
Location: Savannah, GA
US Citizens and Green Cards only
Generate knowledge about the current support processes, document current process flows, study current support processes and its Several elements of this document may contribute to the mandatory requirement for process behavior in Remedy 7; these then have to be approved by the process owner.
Design the “desired process” for each module. This will define the workflow, policy, data input, output, KPI, measurements, roles and responsibilities
The process document will be translated into the functional specification that describes how the workflow will actually function in Remedy module
Responsible to prepare the Remedy Application data with well defined taxonomy standards. Also responsible to prescribe the data management solution including the user profile management in Remedy.
Develop Functional Requirement or Functional Specification document through mapping and gap analysis.
Prepare test scripts, including Unit test
5 years of relevant experience in Remedy AR System solutions
Should have developed complex applications using AR Server workflows.
Should have experience in installing, implementing and on boarding Remedy on customer premises.
Should have strong troubleshooting on integration & workflow issues.
Well versed with IM, CM, PM, SLM, AM and CMDB Applications
Good knowledge on the Remedy AR System engine and ITSM suite - Remedy Helpdesk, Remedy Change Management, Remedy Asset Management, Remedy Service Level Agreements. Service Request Management, Configuration Management Database.
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