Title: Desktop Support

Location: Burbank, CA

Description:

· Strong, demonstrated experience and knowledge working with Windows XP/7, workstation/laptop hardware repair, IP networking troubleshooting in fast-paced mission critical environments.

· Experience with large-scale desktop rapid deployments, software rollouts and upgrades

· Demonstrated experience troubleshooting MS Office including Outlook, OWA, Blackberries, and wireless technologies

· Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions.

· LINUX/UNIX troubleshooting skills.

· Basic knowledge of MAC OS.

· Thorough understanding of VPN.

· Imaging/Re-imaging of workstations and laptops.

· Exceptional customer service and communication skills to convey competence and concern to end users

· Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution

· Effective troubleshooting and problem solving skills Performs installation.

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