Title: Genesys IVR Developer

Location: Jackson, MI

Job Description:

• Experience 5 – 7 years
• Manages scope, functional and Non-functional requirement for the entire project;

Works in close co-ordination with design & delivery team;

• Responsible for functional risk management and any issue resolution in the project;
• Disassembling the system into subsystems or components;
• Should be able to provide business process re-engineering solutions for the problems raised by the customer
• Does on time delivery and has /high dependability factor without follow ups.
• Takes responsibility for resolving a crisis situation and sees that it comes to a logical conclusion (even if beyond one’s direct deliverable)

Technical Skills Required:

1. Genesys Interactive Voice Response Unit is the IVR Application
2. Genesys GPlus Adapter integration with SAP CRM 5.0/SAP CRM7.0
3. Genesys Voice Portal Provisioning Tool
4. Genesys CTI