Job Title: SAS Technical Support Specialist
Type: Contract
Location: Charlotte, NC
Duration: 6 Months

Job Description:

Our client, a leading financial institution, seeks a SAS Technical Support Specialist.  The SAS Technical Support Specialist provides production, end-user and development support for the SAS 9.2 EBI Risk Platform.  The SAS Technical Support Specialist works closely with end-users to ensure timely resolution of issues, provides platform support for the SAS Data Integration and Business Intelligence development teams and ensures the overall health of the SAS EBI Platform.

Primary Responsibilities:

• Assists users with issues related to SAS Web Tools (Web Report Studio, Information Delivery Portal, BI Dashboards and Stored Process Server).
• Assists users with issues related to SAS Client Tools (Base SAS, Enterprise Guide, Information Map Studio, Data Integration Studio and OLAP Cube Studio).
• Monitors the SAS EBI Platform and reacts to systemic issues and/or failed production processes.
• Executes change control and code promotion activities.
• Ensures compliance with agreed upon service levels for the following activities:
• User Access Management.
• Issue/Incident Management.
• Availability Management.
• Change Management.
• Release Management.

Required Skills:

• Must have excellent communication skills with the ability to translate technical material to non-technical users.
• Strong analytical and technical skills.
• Experience in and knowledge of the AIX and RHEL operating systems.
• 2+ years of SPDS (Scalable Performance Data Server) experience.
• 2+ years supporting SAS data sourcing and reporting deliveries.
• 1+ year using Platform LSF.
• 1+ year developing detailed technical documentation.

Preferred Skills:

• Prior SAS coding experience.
• Background and/or knowledge of ITIL.
• Experience using the SAS GRID technology.

*** W2 only; No third party or 1099 candidates ***

Send resumes to dmuller@matrixres.com