Customer Service Executive (closed)
Customer Service Executive
South West London
Initial 11 Month Contract
Benefits package including 28 days annual leave, Pension, Life Assurance, £125 per year personal development allowance, Season Ticket Loan, Free 2 course lunch daily
A stunning opportunity for an experienced telephone customer service professional to join the dynamic and highly professional team of a leading professional Body.
Our client is seeking a world class Customer Service professional who is skilled at giving expert advice and guidance over the telephone. In particular our client would like to hear from candidates who have experience of assisting people in relation to training, courses, qualifications, learning tools, consultancy or subscriptions.
The offices and facilities at our clients head office where this role is based are some of the best we have ever seen and its fair to say in return for the successful candidate being hard working, professional and extremely diligent in their approach to work they will be rewarded with a comprehensive and incredibly generous benefits package. Included in the package is the chance for employees to receive non work related training in an area of their choice.
To provide advice and solutions in response to customer enquiries, matching and promoting products and services to meet customer needs and maximise conversions.
To continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service.
To work collaboratively with your team colleagues and other internal and external contacts to achieve a consistently high level of service in line with internal processes and procedures, Customer Service Standards, and external regulations.
To actively seek and record information on customers including feedback comments on quality of service and ideas for new products and services in order to spot themes and trends and suggest ideas for improvement.
To use a range of computer applications to accurately enter and amend customer data, in order to promptly process financial and other transactions, and to build an accurate customer database.
To carry out a range of general administration activities including generation of customer letters in order to support customer enquiries and achieve service levels.
To attend off site and evening events including customer open evenings, and trade shows / exhibitions in order to provide face to face advice and to secure conversions.
Key Experience & Qualifications Required
A graduate or 'graduate calibre’
Excellent experience of customer service contact centre environment ideally dealing with calls in relation to training, courses, qualifications, learning tools, consultancy or subscriptions.
Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.
Ability to learn and understand high volumes of product information.
Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information.
Please email your CV for consideration