Procom has a contract opportunity for a Sr. Analyst.

 

The Client Computing Operations team is accountable for the day to day operations maintenance, performance and metrics of the technology associated with the client computing environment. As a member of this organization, you will be working in a team environment to support secure, robust and reliable client computing solutions to meet the evolving needs of our internal clients.

As the successful candidate for this role, your knowledge of client computing technology, troubleshooting skills, analysis techniques and experience working in operations will help you provide decisive support and leadership for client computing environment.

You must be a leader, able to articulate your vision to both our business partners and your peers. Communication is a critical aspect of your job. Strong written and verbal communication skills are an absolute must. You will report to the Manager of Client Computing Operations.

Main Accountabilities:

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Support the current infrastructure that delivers global client computing solutions
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Implement, monitor and support the infrastructure designs that meet technical, engineering and operational specifications as well as conform to the selected service definition, geographical requirements, architecture, and security standards
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Maintain the infrastructure to ensure availability, capacity, currency, disaster recovery and security needs are met
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Troubleshoot and document to accepted engineering standards
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Support, validate and test working solutions
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Provide sustained engineering as required
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Communicate frequently with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions
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Interacting with various other engineering and technical support teams including networking, servers, storage, security, service desk and on-site support
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Pro-actively identify and resolve team and/or individual technology knowledge gaps
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Provide on-call support as scheduled
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Be available for scheduled off hours work

Qualifications

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University degree/college diploma in related discipline(s) or equivalent work experience, and/or 5+ years of industry experience in the IT industry
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Solid written and verbal communication skills as well as strong interpersonal skills
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Experience working on medium to large scale enterprise infrastructure
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Understanding and aptitude in emerging client computing technologies such as application and O/S virtualization, mobile security and mobile connectivity
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Technical background including experience with client computing hardware and Windows O/S platforms
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Strong investigative skills with respect to new and emerging technology solutions
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Experience in desktop management and operating system support
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Experience with Lotus Notes, Microsoft Exchange and Instant Messaging
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Broad multi-platform and multi-industry experience
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Strong troubleshooting and research skills used to troubleshoot technology solutions to business needs
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Strong understanding of IT best practices including ITIL v3 and how it relates to both Client Computing engineering and operations
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General knowledge of networking, servers, and data security concepts
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Intermediate research, estimation and project sizing skills
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Intermediate coaching skills
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Intermediate to Expert administrative experience with the following products:
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Active Directory and Group Policy
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Microsoft Systems Centre Configuration Manager (SCCM/SMS)
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Citrix/XenApp
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McAfee security suite including ePolicy Orchestrator
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VMware View/VSphere/ESX


Mandatory Skills:
SCCM(3),CITRIX(3),VB SCRIPT(3),WINDOWS 2003(3),WINDOWS XP(3)