TITLE: SCCM Admin

Location: Redmond, WA

Required Skills: SCCM

JOB DETAILS

Technical Skills

•             At least 5 years of overall experience in the IT support/service industry

•             Minimum of 3 years of demonstrated experience in enterprise support for SMS/ConfigMgr 2007.

•             In depth knowledge of SMS/ConfigMgr infrastructure including Client Health, Software Updates Management, OS Deployment, and Software Distribution.

•             Ability to write complex SQL/WQL queries.

•             Thorough understanding of Windows server and client platforms.

•             Excellent in Windows, SQL, VBS / PowerShell Scripting and WMI to automate manual tasks

•             Knowledge of WMI and XML is very essential.

•             Good understanding of Active Directory, OU structures and Group Policy is a big plus

•             Understanding of Branch Cache, Multicast and related network technologies is a big plus

•             Performs complex problem solving, determination and resolution of Application-related and SQL issues.

•             Understanding of multi-tiered application technology.

Administrative Skills

•             Provide world-class support service to MPSD customers and the other MPSD service teams.

•             Ability to implement enterprise wide strategy for supporting world-wide Production applications and environments.

•             Commitment to identifying process improvements with a focus on world-wide Application availability and support.

•             Coordinate with customer and other service providers on new customer and service rollouts.

•             Provide reports that measure the quality and quantity of work performed.

•             Provides input to manager that will help streamline and improve consistency in service levels.

•             There should be a work item created for each and every activity/task/project.

•             Consistent meeting resolution time defined above and high stakeholder’s satisfaction as defined by MPSD Platform Delivery Support Manager.

•             Weekly Status to be provided for all open/closed work items.

•             Provide at-desk Production Support of MPSD Platform Delivery between the standard hours of 9:00am – 6:00pm M-F. After hours on-call and occasional weekend support.

Project Functions

•             Lead/participate in small to medium projects and participate in medium to large projects dealing with leading edge technology.