POSITION SCOPE
The Satellite Operations Manager plays a critical role in our locations, handling a variety of issues related to customer service, service delivery, facilities and the general operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as an integral part of the branch management team to ensure overall location success and stated goal attainment.
• Works in tandem with the Installation group to ensure "Client's" quality standards and delivery promises are successfully executed.
• Partners with the Sales group to achieve sales lead optimization and sales process efficiencies.
• Manages warehousing and facilities related responsibilities on an ongoing basis.
• Assists with customer service items and issues resolution as needed.
• Handles time sensitive ad hoc requests as directed by the General Manager and/or the corporate office.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• 3+ years of manager level operations experience with sales, installations, facilities, warehousing, general office, technology, and process background.
• Previous experience with Home Improvement, Carpet and/or Hard Surfaces Flooring a strong plus.
• Excellent organizational skills.
• Demonstrated problem solving ability.
• Strong verbal and written communication skills and expertise with email correspondence.
• A demonstrated sense of urgency and proven track record of sound decision making ability.
• Strong business to consumer service orientation and experience.
• Ability to multi task in a highly complex, ambiguous environment
• Strong process and analytical skills
• Understanding of retail and the core business drivers
• Ability to work independently – self starter

Education:  Bachelor’s Degree preferred

Computer Knowledge Requirements: Microsoft Excel, Microsoft Word, and Microsoft Outlook required. Knowledge of Siebel or other CRM system as a sales management planning tool is a plus