Role & Responsibilities:

• Lead a team of Export Specialists  /Analysts for specific commercial area(s) and provide regular coaching and assistance for direct reports
• Assist other Export Channel team leaders and Order Processing team with work load when required
• Deal with various escalations from Order Processing & Export Specialists, Logistics, Area Managers and Corporate functions
• Proactively track and monitor Export activities to drive efficiencies
• Assist the Export Services Manager with initiatives to enhance and streamline processes
• Develop weekly and monthly shipment forecasts based on commercial targets
• Liaise with Logistics to ensure that shipments go smoothly
• Diligent reporting and regular status updates on all activities to the Export Services manager
• Carry out regular portfolio analysis and action any pending situations
• Carry out regular 1:1 discussions and staff meetings with direct reports related to day to day operations and project activity
• Coordinate shipments with the customers the Logistic Team, ensuring correct information is provided, and taking into account customers account status.
• Ensure targets and deadlines for shipments are met
• Inform customers on progress updates on their orders.
• Analyze the orders portfolio against targets set by Area Managers, and update Area Managers accordingly
• Deal with all post sales issues (short-shipments, defective returns, credit notes, etc.)
• Set targets and objectives for direct reports in conjunction with the Export Services Manager
• Conduct performance appraisal for direct reports
• Assist with the recruitment and retention of team members
• Manage ad hoc projects
• Other duties assigned by Export Services Manager

Skills & Experience:

• Excellent communication and negotiation skills
• Excellent Interpersonal and Team Skills
• Ability to solve problems quickly and effectively
• Analytical skills
• Strong organization skills/ Ability to plan, multi-task and prioritize work to meet company targets)
• IT skills (with focus on Excel) including SAP experience
• Italian desirable

 Attractive benefits package on offer