Only Canadian or those holding a landed immigrant status to Canada need apply... Thank you....

* Minimum 3 years’ experience leading a technical support team within the software industry.

* Demonstrated proficiency with Help/Support Desk concepts, best practices, procedures and tools.

* Demonstrated proficiency in ongoing process improvement.

* Demonstrated proficiency in Quality Assurance Best Practices

* Proficiency in project management systems, procedures and tools.
* Experience in web-based technologies, relational database and client/server

* Knowledge of the Printing industry preferred.
* Demonstrated experience with databases, preferably SQL and web technologies

* Experience in ERP preferred

* Ability to fully understand installation and configuration of Avanti products and accompanying features preferred

* Excellent communication skills and the ability to present complex information to a variety of audiences

* Excellent customer interpersonal, presentation, written and verbal skills

*Networking and interpersonal skills to build effective working relationships with senior management, peers, and external clients

*Management and organizational skills to accomplish significant results, lead collaborative teams, and manage complex projects