Meet and greet all incoming Guests.  Ensure that the reception/front desk area and telephones are being covered properly.  Persuade Guests to schedule a complimentary consultation for treatment services in concert with the sales process; and in accordance with established sales goals. Foster and nurture positive relationships with Guests. Ensure all procedures, practices, Guest interactions, and environmental factors unequivocally promote and achieve a favorable Guest experience.

Job Specifications/Qualifications:  (Min. knowledge, skills, and abilities required)          .

Education/Training (or  equivalent): 1 H.S. Degree  1 College Degree*  0 Certification/License*

•             Successful sales experience may be substituted for academic credential.

Experience:  (Type of work experience, min. number of years):

•               1 – 2 years of sales/customer service industry, or personal care services preferred.

Technical or Administrative Knowledge:

•             Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills

•             Proficient with personal computers and contemporary software applications (MS Office suite, Internet Explorer, word processing, etc.)

•             Compelling interpersonal communications skills, influence skills, and rapport-building abilities

•             Strong guest service orientation to include excellent interpersonal skills and the ability to articulate verbal and written communication.

•             Rapid learner with ability to grasp concepts and protocols associated with various computer systems

Special Skills and Abilities and/or:

•             Must maintain a high attention to detail.

Job Functions, Unique Duties and Responsibilities:                                                

Essential Functions include but are not limited to the following:

-              Promote referrals with each guest coming in or out of treatment

-              Minimum closing ratio of 60% face to face and 65% overall

-              Minimum average sale of $2,000

-              Two monthly outside sales contact or networking event

-              Follow-up with any guest who has not signed up (guests they met with)

-              Follow-up with all Chase guests (guests they met with)

-              Follow-up with all guests who mentioned there were additional areas that they were interested in

-              Send birthday cards each month (entire guest list) – Lead Consultant should send personal notes to their signed up guests.

-              Confirmation Calls (appointments and back-up Call Center confirmations)

-              Maintain detailed notes on every guest in the office

-              Manage exception report to 3% or less

-              Two guest news letter monthly (Fish Bowl)