My client who is a leading UK brand name is seeking Online Capability specialist in a unique role which offers the opportunity to play a key part in delivering a world class online experience. Working alongside UX designers, business sponsors and external suppliers you will manage the delivery of online capability projects.

Responsibilities include:

• Understanding requirements for projects which have a functional impact online
• Defining the elements of these projects which impact online user experience across sales, service and the online portal
• Working with UX designers to deliver wireframes detailing functional changes or page templates that agencies use to deliver site designs
• Standardising components used to build pages across the site
• Interpreting the Brand online through the delivery of capability projects which improve user experience
• Reviewing and refining requirements in order to implement the optimal user experience
• Defining user experience and content management system requirements
• Working with sales and service online marketing managers to define, review and improve copy and visual design elements that impact critical KPIs such as sales conversion, drop out and churn
• Working with stakeholders to understand and measure how online capability is performing in-life against key acceptance criteria, and delivering improvement activity where required

Skills and experience:

• Experience of delivering a online experience for customers, with clear and compelling reasons for transacting online
• Understanding of e-commerce principles
• Experience of working on projects which require close attention to detail
• Experience of managing activities to ensure delivery of agreed output and timescales for completion, taking corrective action to resolve issues
• Experience in compiling and analysing process and organisational metrics
• Experience of effectively influencing stakeholders

This is a fantastic opportunity, if you would like to apply send an updated Cv for immediate consideration and full details will be given