The Relativity User & Sales Support Consultant position is responsible for supporting the sales team and Relativity end-users.  Customer satisfaction is the primary responsibility of this position.

Essential Functions:

• Frontline support for Relativity users by answering end-user questions (email and phone) and providing end-user application training
• Support Relativity sales product demonstrations, developing proposals, and responding to client inquiries
• Organize and maintain Relativity related marketing materials
• Support conference and trade show activities
• Develop and maintain end-user Relativity training materials
• Manage document review workflow for large teams
• Constant interaction with clients and senior colleagues
• Analyze industry technology trends staying abreast of changes and improvements in order to make recommendations and incorporate into practice

Additional Responsibilities:

• Attend bi-monthly, quarterly, and annual company meetings
• Attend all weekly team meetings
• May be asked to perform other duties not listed in this job description as required by business needs
• Input time on a weekly basis

Job Qualifications:

• Bachelor’s Degree or 5 years relevant experience  
• At least 2 years Relativity experience  
• Relativity Certification a plus
• Familiarity with iPro, Law and other legal databases
• Understanding of EDRM and litigation life-cycle
• Detailed knowledge of document review processes and application of best practices to maximize results
• Experience with law firm / litigation support as well as industry vendor / consulting experience
• Demonstrates integrity and ethical behavior
• Fosters a positive work environment
• Ability to multi-task in a fast-paced environment
• Handle demanding clients in a professional manner
• Ability to communicate technical issues to a sometimes non-technical audience
• Proactive identification and remediation of potential client issues of any nature
• Maintains contact with manager and team members to ensure clear understanding of priorities and expectations
• Demonstrates commitment to acquiring knowledge and skill
• Sets and meets personal performance management goals
• Flexibility regarding work schedule in order to meet position needs outside of regular business hours
• Individuals must be able to perform the essential functions of this position with or without an accommodation
• This position constantly communicates with members of the company, outside vendors, clients and senior staff.  Employee must be able to confidently and accurately communicate in both written and verbal form.