Job duties:

Administrative Support:

• Complete and file expense statements
• Reconcile corporate AmEx statements to exp statements
• Monitor and update the department events calendar
• Work to schedule conference calls with customers
• Monitor messages and work info to keep work moving while department leaders are out
• Monitor and maintain customer project lists and reported savings
• Responsible for sending various communications to -  and gathering input from – customers
• Assist with completing case studies for customer project work
• Miscellaneous record keeping and document filing and management – both paper and on IT systems

 Marketing Support:

• Assist with updates to training materials (ppt slides and books)
• Assist with planning and hosting duties related to on-site conferences and seminars
• Monitor and track registrations for webinars and seminars
• Help with use of  the technology to assist with WebEx events
• Assist with the North Star Community newsletter
• Assist with monitoring and creating content for the NSC page on the website
• Maintain customer files (storyboards, photos, etc.)
• May periodically fill in with other duties to help with sales events or mailings as requested

 Specific skills or competencies

• Works well without supervision
• Is a self-starter and can complete tasks requested of them.
• Is able to prioritize tasks and meet deadlines.
• Does not easily get rattled and can be flexible to accomplish work activities that may come up “last minute”.
• Is customer centric and can be professional in discussions (virtually or via phone or in person) with customers and other company partners.
• Is responsible for the quality of their work.
• Maintains a professional attitude and demeanor – especially in front of customers
• Works well with others. 
• Can jump in and help with other people in the department if someone is overloaded.
• Has at least an intermediate level experience with Microsoft Office (PowerPoint, Excel, Word).
• Needs to be able to work with computers and technology.
• Experience with WebEX, Outlook and CRM not required but would be a plus.