***This is a 6 month contract to hire position, not a straight contract role***
***Must be a US Citizen or Permanent Resident***

Prestigious Fortune 500 Company is currently seeking a Service-Now Lead Analyst / Manager. Candidate is primarily responsible for overseeing system administration tasks and daily operations, and managing internal and third party developers/system administrators. The Manager is responsible for maintaining the existing environment, applications and modules, as well as developing additional functionality and modules for the Service-now application. Following development lifecycle, the Manager will review developer-generated requirements, documents, and may assist with development efforts. The Manager will oversee and sign-off on testing efforts for new projects. Will assist with issue resolution, as well as research into upcoming functionality from Service-now. The individual will also work closely with key business partners to implement changes to both application functionality and business process governing application use.

Responsibilities

1. Coordinate general Service-Now Administration with a team and customer personnel
2. Configure Service-Now processes such as Incident, Request, Change Problem, Asset Management
3. Roll out additional Service-Now modules as required
4. Oversee all Data Integration
5. Assist with UI Strategy
6. Use approved change management procedures to manage system upgrades to the Production instance
7. Plan and oversee or lead specific projects
8. Create and monitor metrics
9. Create reports and reporting schedules

Qualifications:

1. Minimum of 6 years of IT experience, with at least 2 years experience working with Service-now application in a similar role.
2. Certified Service-now administrator preferred.
3. Excellent verbal, written and interpersonal skills.
4. Adaptable and with intellectual ability to thrive in a demanding, fast moving and customer focused environment.
5. Strong process and project management experience.
6. Ability to maintain confidentiality with information or items as required.
7. Ability to perform analysis, define new processes and drive technology initiatives and projects
8. Experience in developing and executing a well defined approach to problem solving.
9. Service Desk and/or Help Desk experience a plus
10. Javascript experience a plus, but not mandatory
11. A fundamental understanding of IT service management and the ITIL business process
12. Demonstrable skills developing within Service-now