System Engineers (closed)

Roswell, GA
Recruiter Comment: Verint Systems is hiring for System Engineers - can work remote!!!
Job Description

 

Overview of Job Function:
The System Engineer position is responsible for the implementation/installation of Verint products at customer sites with a particular emphasis on our quality and VoIP-focused products. You will be working with both customers as well as other Verint personnel to deliver a successful implementation in a variety of technical environments.
 
Principal Duties and Essential Responsibilities:
  • Installation and troubleshooting an implementation and address customer issues to bring to closure and avoid escalations and recognize revenue.
  • Working with customers to configure the existing network and telephony technical environments, installing, configuring our software products.
  • Integrate Verint software in the customer’s test and production environment.
  • Performing various validation tests to confirm deployment completeness and operational readiness.
Minimum Requirements:
  • 4 years experience with VoIP related applications installations and deployment in Enterprise settings.
  • Customer service experience and familiarity with Call Center business and/or workforce management is a plus.
  • Knowledge of leading VoIP switches, including Cisco, I3, Nortel and Avaya etc.
  • Software specific working knowledge required of the following: Microsoft Windows 3.1/95/NT, OS/2, Novell 3.11 and higher, DOS 4.0 and higher, Microsoft Office Suite, IPX/SPX, TCP/IP.
  • Special consideration for MCSE or Formal Training with NORTEL, Aspect, Rockwell, or Lucent phone switches.
  • Experience working with voice and data networks in the capacity of design, implementation or project management.
  • Willingness to travel weekly up to 80%.
  • Successful completion of a background and substance screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification.
  • Successful completion of a credit check, for those travel related roles that will require the candidate to obtain the appropriate credit line required to travel.
Preferred Requirements:
  • Bachelors Degree in Information Technology or related field preferred.
  • Experience designing, developing, implementing and testing CTI driven Client / Server or Desktop solutions using structure development and programming techniques.
  • Experience with the Ultra or Impact 360 product line is a plus.
  • TSPAI, Genesis, Call Path, CT-Connect or other CTI experience definitely a plus.
  • Experience or background in programming, scripting languages as well as Oracle and SQL database experience is preferred.
  • Development experience in either real-time or telephony based systems preferred.
Verint is an equal opportunity employer.  We do not discriminate in any of our employment practices, hiring or promotion processes, based on race, religion, creed, color, age, national origin, gender, disability, affinity, veteran status or any other classification protected by local statute.