• Receives incoming phone calls from customers and satisfies requests. Enters patient and case information into software system, answers inquiries, processes patient assistance requests, and provides callers with accurate, current information. 
• Documents customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues.  Forwards issues to other departments and follows-up to ensure timely resolution.
• Documents certain procedures and trains those who are required to perform such procedures.
• Schedules shipments of medication and track deliveries.
• Provide patients with accurate and current information concerning their shipments, application, prescription or patient assistance programs

 Other Duties and Responsibilities: Other duties and responsibilities as assigned by supervisor.

 Internal/External Contact:  Contact may be internal or external. 

• Must be able to communicate with internal customers such as all levels of management and staff. 
• Must be able to communicate with external customers such as patients, doctors’ offices.

 Minimum Education Required: High School Diploma or equivalent

 Minimum Experience Required:One year experience working in a customer service call center environment.

 Knowledge, Skills, and Abilities Required (except where noted as preferred):

• Must possess excellent written and oral communication skills and be able to work in a team oriented environment.
• Knowledge of health care and distribution system preferred.
• Successful applicants will be detail oriented and have strong organizational skills.

 Physical Requirements:

• Mostly sedentary work. 
• Ability to correctly input data into the computer. 
• Able to communicate effectively with customers whether in person, on the telephone, or through written correspondence.

 
Hours:

Mon-Fri

9-5:30

Apply to the position at  http://www.rxcrossroads.com/careers.html