We currently have a great opportunity for a top notch Inbound Call Center Manager to join our 1000 plus operation service center in Duluth, GA. You will lead a team of Customer Care Specialists that provide telephone support to mortgage companies, insurance companies and homeowners regarding hazard insurance.

Key responsibilities

• Participates in the development of short and long-term goals for Customer Care
• Plans, organizes, leads, controls and coordinates the day-to-day activities of non-exempt associates, as well as, maintains records related to associates' performance, attendance, schedule and compliance
• Participates in the administration and monitoring of an operational budget, which may include payroll tracking and managing staffing levels
• Communicates approved policies, procedures and service standards to associates
• Hires, develops, evaluates, and (when necessary) disciplines and discharges associates
• Proven ability to coordinate the call center productivity and performance of 30 or more associates
• Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for the unit
• Assist callers with escalated service issues or complicated situations

Qualifications

Required skills/experience

• Associate's degree or equivalent work experience
• Three or more years recent supervisory experience within call center and/or contact service center environment
• Ability to motivate, continually engage and develop staff
• Good verbal/written communication skills and analytical skills
• Well-developed interpersonal skills, promoting team participation with assigned staff
• Ability to multi-task and meet multiple goals and objectives

Desired skills/experience

• Must be flexible and enjoy working in a fast-paced changing environment
• Process improvement mindset is important
• Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable

We offer comprehensive benefits to full time and part time employees including medical, dental, STD, LTD and life insurance, 401k with profit sharing, generous paid time off and much more.

Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

To learn more about our current opportunities and apply online, please visit: http://www.assurant.jobs

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ABOUT THE COMPANY

Assurant Specialty Property

Assurant Specialty Property businesses are leading providers of creditor-placed homeowners insurance, direct-marketed products, collateral protection programs and related outsourcing services. They develop, underwrite, market and administer specialty property and personal lines of insurance through collaborative relationships with leading home mortgage companies, financial institutions, manufactured home builders and dealers, auto finance companies, property management companies and managing general agents. Assurant Specialty Property serves clients and their customers in all 50 states and the District of Columbia. www.assurantspecialtyproperty.com

Assurant Specialty Property is part of Assurant, a premier provider of specialized insurance products and related services in North America and selected international markets. Assurant, a Fortune 500 company and part of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $23 billion in assets and $8 billion in annual revenue. www.assurant.com