Serve as a liaison between the customer and internal departments to retain accounts and resolve all disputed issues related to their account.  This role includes the negotiation of contracts including rates and fees, ensure that all service levels are met, identify sales opportunities in order to promote additional products and services to meet the needs of customers and maintain a professional working relationship with internal and external customers.

Qualified candidates must have a minimum of High School or equivalent experience and a minimum of 2 years of sales or customer service experience preferably in the finance or banking industry, or other service related industry, prior bankcard sales experience preferred, knowledge of Visa and MasterCard credit card processing regulations a plus, strong negotiation and persuasive skills, bilingual a plus or may be required based on company needs, possess strong telephone customer service etiquette, good data entry skills and ability to navigate among multiple systems, attention to accuracy and detail in processing information, ability to organize and manage multiple priorities in high-volume call center, ability to work independently as well as in a team, competent in Windows based computer applications (Microsoft Office), etc