Field Service Engineer Medical

POSITION SUMMARY:

• · Provide on-site installation, maintenance, service, and technical support for products systems at various customer locations. Primary CSE geography is in the US. Occasional international travel may be required.

Responsibilities:

• · Provide customer support on-site and by phone, including training, troubleshooting, service, and quality assurance.
• · Perform remote fixes of CT scanners using web-based customer service and support systems.
• · Functions as a technical resource for Assistant CSE’s.
• · Performs on-the-job training for Assistant CSE’s.
• · Directly accountable for the accurate, timely, and complete processing of all paperwork (both electronic and hard copy).
• · Manages and is accountable for parts and other company assets assigned.
• · May be given temporary assignments by the Customer Service Director.
• · Comply with all applicable SOP's and maintain compliance with FDA and ISO.
• · Proactively and continuously improve internal processes, products and services.
• · Actively participate in Customer Service lab project. Ensure that lab projects are completed in an organized and efficient manner
• · Accurate and timely completion of personal expense reports
• · Understand and participate in Open Book Management
• · Continuously improve skills by seeking knowledge of and experience with Products
• · Make fiscally responsible decisions to keep service part costs and travel expenses as low as possible

Required Profile:

• · Detail-oriented.
• · Good knowledge of networking required.
• · Excellent communication skills.
• · Strong electronics and mechanical troubleshooting/repairing skills.
• · Knowledge of CT scanners and X-ray machines highly desirable.
• · Experience installing, configuring, and supporting windows operating systems, and Windows-based application software.
• · Ability to work with minimal supervision, exercise discretion and use independent Judgment.
• · Service oriented, results-driven, and committed to delivering exceptional customer Satisfaction.
• · Ability to resolve complex technical problems.
• · Ability to plan travel to customer sites in the most cost and time efficient manner.
• · Ability to create and maintain a clean and safe work environment.
• · Ability to lift and carry medium- to heavy-weight components (e.g. up to 100 lbs.)
• · Ability to travel extensively on short notice (up to 80%).
• · Ability to consistently extract referrals from existing customers.

Education:

- Associates degree in Electronics Technology, Military electronics background and/or Technical degree

Experience:

- Minimum 3 years’ experience in electro-mechanical Field Service

Quanta is an Equal Opportunity Employer

Please email resumes directly to Carol Kassab, Technical Recruiter, at ckassab@quanta.com

No visa sponsorship is available for this position

Quanta is an Equal Opportunity Employer