HR Advisor - 11 month contract.

As a member of the regional HR Service Centre, deliver the range of services provided by the HR Service Centre team to Client internal customers.

●             Recognize, exemplify and adhere to Client's　values which centers around our        commitment to People, Clients and Performance.

●             As a member of staff, the employee is expected to embrace and contribute to           our culture of process improvement with a focus on streamlining our processes        adding value to our business and meeting client needs.

●             Deliver services (both transactional and support) from the Portfolio of Services         to internal customers (managers and employees) within agreed service levels

●             Deliver responses to requests received from all EU staff and Managers through         email and by phone within the agreed timeframe

●             Become proficient in understanding and application of EU policies

●             Provide responses to and guidance on all HR processes and policies, from new          starter, right through the employee life cycle to leaver process

●             Advise employees and managers on all HR issues up to agreed point of          escalation to HR Consultant

●             Work closely with HR Consultants to ensure smooth transition and escalation of        issues to them as required and to ensure that all issues raised by customers are followed up as appropriate

●             Educate customers to ensure that where possible services are provided through       e-channels and the HR portal

●             As a member of the HR Service Centre provide outstanding customer service to       all internal (and external) customers including any 3rd parties

●             Contribute to the creation of solutions to improve and standardize (globally                where possible) the service by identifying and recommending opportunities for   improvement

●             Assess and allocate variable work that comes into the Service Centre

●             Ensure individual development and continual service improvement

●             Other duties as assigned

Experience and Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

●             Proven experience of working in HR (Preferably a HR Service Centre)

●             Some positions will require additional European Language skills

●             Good working knowledge of Business English

●             Appropriate PC skills.

●             Good organizational and planning skills

●             Good oral and written communication skills

●             A strong team player, with excellent organizational and problem solving skills           and the ability to work independently. The candidate must be able to multi-task        and work well within a high pace pressurized environment.

●             HR or Business Qualification preferable