Job Overview: 

Looking to be a key team member for a global application cloud provider? Want to continue to work with core web technologies and manage key services for millions of end users? Do you know what is important to deliver a fast end user experience? This position allows you to work closely with all major web technologies and backend systems. You will work closely with systems teams, DBAs/Storage, Network and Development to deliver a service that is globally available and always on.

In order to be considered for this position, please apply directly through our system - http://bit.ly/SM_engineerIII

Responsibilities:

• Manage team responsible for system maintenance, configuration management day to day service request activities in Production Support for all applications hosted by Concur.
• Monitor and measure systems for performance, availability and reliability. 
• Participate in cross functional teams to leverage new technologies and further improve existing systems.
• Participate in the implementation of new offerings and architectural components. 
• Participate Incident Management & Resolution
• Troubleshoot issues to perform root cause analysis
• Participate Problem Management and Resolution
• Participate in Capacity Planning
• Implement, track and report on projects as they relate to the production environment.
• Generate automation scripts to improve the analysis, issue resolution and prevention to reduce time and labor force to manage the Concur services
• Perform training, design and knowledge transfer sessions
• Interact with a variety of Concur and client resources to identify solutions. 
• Be aware of, and comply with, all corporate policies
• Participate in the interview process.
• As assigned, lead a group of people to accomplish a goal.
• Work with 3rd party vendors to manage the identification and resolution of vendor products.
• Requires little supervision to complete day to day activities.
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Education, Experience & Training required:

• BS in CIS preferred.
• 4+ years of application support and/or release management
• Ability to pass a background check
• Scripting level language and development skills

Job Specific Specialized Knowledge & Skills:

• Application setup and deployment
• Strong Linux background
• PHP, Tomcat
• My SQL and SQL Server experience a plus
• Experience with troubleshooting, configuration and issue resolution
• Application analysis 
• Good verbal and written communication skills
• Experience with reading and writing T-SQL.
• Basic networking troubleshooting skills (ping, tracert, gateway)
• Basic understanding of batch processing and data flow.
• Basic understanding of IIS and Tomcat.
• Basic understanding of ITIL

Value Competencies:

• Displays passion for & responsibility to the customer 
• Hires, develops & rewards great people 
• Displays leadership through innovation in everything you do 
• Displays a passion for what you do and a drive to improve 
• Displays a relentless commitment to win 
• Displays personal & corporate integrity