Lease Administrator / Lease Maturity Rep - world leader in the automotive industry, Status - permanent f/t, day shift

DESCRIPTION:

•        Handle the in/outgoing queue calls and advise lessees of options available at the end of the lease with the goal of retaining customers by marketing all products and programs.  Assist dealers in servicing the maturing lease accounts and their retention efforts
•        Co-ordinate vehicle inspections and review inspection results for accuracy. Adjust inspection charges where appropriate
•        Apply sound judgment to resolve account disputes to avoid escalations
•        Utilize effective negotiation techniques to collect end of term charges while balancing customer satisfaction with business needs.  Flexibility to negotiate as per current policies and procedures. ($500 limit)
•        Carry out Administrative duties as required and scheduled and based on volumes and business requirements
•        Review current processes to effectively make recommendations and implement new procedures to meet the evolving needs of customers and increase efficiency
•        Perform necessary skip-tracing activities as required to locate customers
•        Perform other tasks and duties as required

REQURIED QUALIFICATIONS / SKILLS:

•    Completion of Post-Secondary Education and/or 3 years equivalent job experience*
•        Some knowledge of leasing business preferred
•        Min. 1 year experience in contact centre environment is an asset
•        Understanding of key elements of customer retention and marketing
•        Ability to prioritize high volumes of work, effective organizational and time-management skills and strong problem solving skills
•        Administrative skills
•        Bilingual (English/French)

Email:  JAN.GIORDANO@MANPOWER.COM (state job title in the subject box)

Tel:  416-453-7991