Account Manager / Account Executive (closed)
The primary objective of the firm is to place qualified SE's at target client sites for long-term or repeat business, thus generating revenue and profitability from those assignments and creating job security and opportunity for our staff in the process. The Account Executive is responsible for identifying, penetrating, and developing new business for the firm. They are responsible for all marketing and direct sales efforts associated with the penetration and development of new accounts in the Branch marketing profile including prospecting, telemarketing, qualifying, presenting, selling, and closing business. They are responsible for keeping sales demand constant and keeping the bench clear in the process. They are tasked with executing all sales contracts and preparing all billing information associated with the delivery of SES services, as well as quoting rates, delivery dates, and assignment duration.
The Account Executive is charged with maintaining detailed records on all potential clients of the firm, as well as maintaining a consistent log of all sales activity pertaining to those clients through the use of an automated records system. They are responsible for communicating all information concerning requirements, availability, extensions, customer billing information; rate changes, and out-dates directly to the SES Branch Team promptly and regularly.
As an independent and integral member of the Branch Management Team, the Account Executive reports directly to the Branch Vice President. The Account Executive is the most Senior SES Executive assigned to any specific account. They are considered the central point of contact for their assigned accounts and more importantly the customer service representative for the individual clients within those accounts. They are responsible for managing all issues concerning their assigned accounts including the staff members assigned to those accounts. The focus of the Account Executive is to grow the account through the smooth delivery of SES services. They must constantly service their three primary "clients": SES, the client, and their assigned staff. The Account Executive is responsible for overall quality assurance at their assigned accounts, motivating their staff, recognizing performance, handling conflict resolution, performance problems, performance appraisals, annual reviews, salary reviews, customer billing inquiries, project status reviews, time sheet reviews, and any thing else which may hinder SES services. To facilitate communications with the management and staff of the firm, the Account Executive is required to attend all Branch review meetings, staff meetings, and social functions.
The role of Account Executive is a position of leadership within the Branch organization. They help establish technical direction through their direct marketing and sales efforts. They plan for and calculate the profitability of each SE within their assigned accounts, a leadingindicator of Branch profitability. Their performance is directly linked to the financial stability of the company by keeping the bench clear and revenue constant. The Account Executive cares for and nurtures the most treasured asset of the company… the people in the field.
In addition to these tasks, the Account Executive has a higher responsibility to the SES technical staff and their families: the responsibility of maintaining their job security and peace of mind through constant and consistent demand, the responsibility of penetrating new accounts in attractive technologies with challenging work environments and safe surroundings, and the responsibility of growing the company through new business and creating opportunities for advancement in the process. The Account Executive's compensation plan consists of a guaranteed base salary, commissions, bonuses, expenses and travel incentives. The financial incentive in the compensation plan is focused toward opening and penetrating target accounts in attractive technologies, placing profitable business, growing those accounts through project work, maintaining a minimal bench and achieving the territory goals and objectives of the Branch team. This plan is based on accomplishing the revenue and profitability objectives in the assigned territory over a 12-month period.