Spanish speaking User Service Representative!

We are currently looking for a motivated individual to join our User Services Group. You must be energetic and customer-focused, and possess technical and business aptitude.

You will provide a full customer service experience to our existing end users and trial users for our suite of products.  You should have at least one year of customer service, technical support and/or sales experience or recent and relevant training. You must possess excellent organizational, time management, prioritization and follow-up skills and have the ability to work both independently and within a team environment. There are MANY opportunities for career growth in numerous areas of the company.

Responsibilities

• Generate new and renewal sales by determining user requirements and recommending appropriate products and solutions
• Respond to issues and questions from end users via phone and online channels
• Effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately
• Provide timely updates to users, colleagues, and management on the status of outstanding issues
• Maintain status of issues in a call-tracking system and follow-up on escalated issues
• Convey user feedback to appropriate business areas such as Marketing, Product Management and Development.
• Educating users to improve product/feature usage and customer satisfaction

Skills / Requirements:

• Bachelors Degree required
• Fluent in SPANISH!
• Excellent customer service skills (verbal and written)
• Previous sales and/or service experience in a fast-paced phone environment
• Ability to work flexible hours
• Familiarity with sales and customer support CRM Applications such as Salesforce.com
• Familiarity with remote access software a plus

CONTACT: Liz Driscoll / 781) 342-4043 / ldriscoll@talentretriever.com