Contract One year W2

Help Desk Representative / IT Representative

Berlin, CT

Our direct client is looking for an IT Help Desk Rep on a long term contract in Berlin, CT.

Description and Qualifications:   

• Responsible for ensuring customer satisfaction by responding to calls, walk-ins and field visits.
• Advises and assists all customers with Information and Technology issues with hardware, software and peripherals in both the mainframe and client/server environments covering both Local Area Network and Wide Area Network technology.
• Simulates and recreates customer problems to resolve operating difficulties.
• Recommends systems modifications to reduce customer problems and complaints. Trains customers on software and hardware use either at the desktop or through the phone system.
• Proficiency in Lotus Notes and Microsoft Excel and Access is highly desirable.
• Person must work well in a team environment and have superior customer service skills. MUST have STRONG Microsoft Office 2010 skills/experience!
• Must have 1st level Help Desk experience with strong troubleshooting skills.
• Must have strong typing and spelling skills and be able to type at least 40 words per minute.
• Must have excellent telephone etiquette, writing and speaking skills.
• Education Level Bachelor's Degree            
• Years Experience                 3-5 years

                                                        50 Week Assignment for Berlin, CT.

Dress Code          Business Casual