PURPOSE OF THE JOB/PRINCIPAL RESPONSIBILITIES:The TechnologySupport Technician provides high quality and timely site based PersonalComputing Technology, support on a variety of technical problems and issues. Persons in this job function proactively andreactively research, troubleshoot, install and resolve technical problems in accordancewith established Service Level Agreements. The position requires an experienced and motivated individual with theability to utilize their talents, skills, and abilities in a coordinated andconsistent team effort.

ROLESAND RESPONSIBILITIES:

· Monitor and update the internalticketing system for assigned tickets

· Install, upgrade and configureworkstations to fulfill requests for hardware and software for new and existingusers

· Manage the breakdown, relocation andset-up of workstations to accommodate user relocations, site relocation, siteremodels and new location installations as assigned by supervisor

· Disseminate technical knowledge viaticketing system, conferences and written documentation to colleagues

· Fulfill project-related tasks asassigned by supervisor

· Manage their time efficiently to ensureSLAs are met

 EXPERIENCEREQUIRED: BachelorsDegree or equivalent experience with one or more of the followingcertifications: MCP or MCSE. One or more years technical experience buildingand maintaining HP and Dell work station hardware, peripherals, HP printers andWindows Operating Systems. The following are additional experience valuableattributes of the desired candidate.

· Proven experience with on-sitetroubleshooting of work station hardware and software issues

· Ability to install and configureequipment up to 50 lbs independently and up to 175 lbs with assistance of oneor more engineers

· Strong customer service skills. Proficient in both written and oralcommunications

· Proven ability to work under stress andmeet deadlines

· Proven attention to detail andorganizational skills

 MEASUREMENT FOR SUCCESS: The TechnologySupport Technician will ensure that all assigned support problems and issuesare addressed and resolved in accordance with established service levels and tothe satisfaction of the customers. The following are more specific metrics andbenchmarks which the Desktop Engineer is expected to maintain and improve:

· Ensureproject timelines and deadlines are met related to moves, hardware/softwarerollouts, and equipment provisioning
· Ensurecustomer relationships and service expectations are met
· Documentationfor process or procedures relating to Desktop Engineering
· Ensuretechnical coverage for daily or project related tasks
· Reviewtrouble tickets and ensure proper closure

Please send your resumes to clinton@grapneltech.com