The Regional Service Manager reports directly the VP of Customer Service. Each Service Manager also works closely with the Regional Sales Manager of their territory to ensure that the sales process is completed in a smooth and timely manner. The main responsibility of the service managers is the direct supervision of 7 to 8 field service engineers.

This is a hands-on supervisory role.  Incumbent will take calls from customers and work directly with them to troubleshoot problems and coordinate installations, repairs, and other services. After they dispatch and schedule the field service engineers to customers' locations, they will continue to serve as a liaison for customers, promoting the communication between service engineers and the customer to ensure that the job is performed to their satisfaction and a good relationship is established.

Qualifications

*           The technical skills needed to competently install, troubleshoot, repair, and service the type of equipment that company sells (requires a background with mechanical, electrical, pneumatics, hydraulics, and PLC's).
*           Prior experience working as a field service engineer in a position that required travel
*           Experience in supervising/managing several service engineers/technicians in the field
*           A strong customer focus with the ability to effectively communicate between our customers and our service engineers
*           Must be able to travel occasionally to customer locations
*           Experience in the food industry is a definite plus!

Bottom line requirements:

1.  Technical skills needed to competently install, troubleshoot, repair, and service equipment (requires a background with mechanical, electrical, pneumatics, hydraulics, and PLC's).
2.  Prior experience working as a field service engineer in a position that required travel.
3.  Experience in supervising/managing several service engineers/technicians in the field.
4.  Experience in the food industry.

Relocation is provided. If you are interested please submit resume: detriablount@gmail.com.